Sargam Music — Return & Refund Policy

Effective Date: [19-08-2026]

At Sargam Music, we want you to have a smooth and satisfactory shopping experience. Please read the following Return & Refund Policy carefully before placing your order.

1. Return Policy

We accept eligible product returns within 7 days of delivery.

To be eligible for a return:

• The return request must be raised within 7 days of receiving the product.

• The product must be unused and in its original condition.

• The product should be returned with its original packaging, accessories, manuals, tags, and other items supplied with the order.

• The product must not have been damaged, modified, or misused after delivery.

• For damaged, defective, missing, or incorrect products, an unboxing video may be required to verify the condition of the package and product at the time of delivery.

Sargam Music reserves the right to reject a return if the product does not meet the above conditions.

2. Unboxing Video Requirement

For products that arrive damaged, defective, incomplete, or different from what was ordered, customers are strongly advised to record a continuous unboxing video while opening the package.

The video should clearly show:

• The sealed package before opening.

• The shipping label/order details.

• The complete opening of the package.

• The product and all included accessories.

• Any visible damage or missing items.

The unboxing video should be clear, continuous, and unedited. It may be required when processing a claim for damage, missing items, or an incorrect product.

3. Refund Policy

Once the returned product is received and inspected, Sargam Music will verify whether it qualifies for a refund.

If the return is approved, the refund will be initiated to the original payment method, subject to the applicable terms and conditions.

Refunds may take approximately 10–14 working days to reflect in the customer's account after the refund has been processed.

The actual time taken for the refund to appear may also depend on the customer's bank, card issuer, payment gateway, or other financial institution.

4. Damaged or Incorrect Products

If you receive a damaged, defective, incomplete, or incorrect product, please contact Sargam Music as soon as possible and within the 7-day return period.

Please provide your order details and, where requested, the unboxing video and photographs of the product/package so that we can investigate and assist you.

5. Non-Eligible Returns

Returns may not be accepted for products that:

• Are returned after the 7-day return period.

• Have been used, damaged, altered, or misused by the customer.

• Are missing original packaging, accessories, or other supplied items.

• Show signs of customer-caused damage.

• Do not meet the applicable return conditions.

6. How to Request a Return

To request a return, please contact Sargam Music with your order number and details of the reason for the return.

Our team will review the request and provide further instructions if the return is eligible.

Note: This policy should be read together with any product-specific terms displayed on the product page or at checkout.